SHIPPING:

Orders are dispatched on week days as soon as possible after receiving payment.
Dispatch date of custom made items and pre-ordered products will be advised.
We make every effort to ensure that orders are delivered as promptly as possible.
If there are any issues with an order which causes a delay, we will contact the customer.

We try to use recycled packaging where we can, please try to recycle your parcel's packaging too.

Our shipping methods are:
Door to Door Courier, Postnet and Post Office counter to counter with a tracking number and no insurance. The rates for these methods are all calculated on what is larger between mass and volume of the parcel.

Self collection from Noordhoek can be arranged (weekdays business hours are most suitable - we will advise when the parcel is ready).

Shipping is at customer's own risk. The tracking number for the parcel will be provided once collected or posted. The parcel is out of our hands once shipped. If insurance is required please contact us in advance so that the insurance cost can be added to the order invoice.


1. Door-to-Door Economy Courier - Fastway (main centres) & Dawnwing (regional)
View Fastway's main centres here  
2. Postnet Counter to Counters - R120 (up to 6kg mass or volume) 
3. Post Office - ordinary parcel with tracking number
    Small parcel up to 1kg mass or volume - R55
    Medium parcel up to 5kgs mass or volume - R85

5. Self collect on an arranged date once we have prepared your order - no charge


Important:


1) If you are ordering Tshirt yarn or Merino roving please select "collect in Noordhoek" and we will send an invoice with the correct shipping cost for your order. You can also request a shipping quote before placing your order.

2) If an insufficient shipping amount was paid we will email the correct amount and shipping will be arranged once invoice settled.


PAYMENT OPTIONS:

• EFT is our preferred payment option
(email your proof of payment once order has been placed to secure your order)

• Snapscan for orders below R500 (free app, download to your smartphone, no transaction fees snapscan.co.za
 (and automatic sms will be sent to the store once your transaction has been processed)

• Cash deposit at bank branch - please add R2 per R100 to cover the bank fees

• Paypal for foreign currency payments 
(a 10% of total order admins fee will be added to cover Paypal and bank charges)

Proof of payment must be received within 24 hours of placing the order to secure it, otherwise the order will be cancelled. Orders will only be shipped once payment has been received in full.


If payment was made including an insufficient shipping amount, the order cannot be dispatched until the full amount has been received. - See more at: http://www.woolhogs.co.za/pTEE/Tee-Yarn.aspx#sthash.PANR6te4.dpuf
IMPORTANT: If payment was made including an insufficient shipping amount, the order cannot be dispatched until the full amount has been received. - See more at: http://www.woolhogs.co.za/pTEE/Tee-Yarn.aspx#sthash.PANR6te4.dpuf
IMPORTANT: If payment was made including an insufficient shipping amount, the order cannot be dispatched until the full amount has been received. - See more at: http://www.woolhogs.co.za/pTEE/Tee-Yarn.aspx#sthash.PANR6te4.dpuf
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