Terms And Conditions

INTERNATIONAL CUSTOMERS (ordering from outside of South Africa)

HOW TO ORDER

The currency on the website is South African Rand but payment via Paypal is in US Dollar - the exchange rate fluctuates but is roughly R14 to $1. Please place your order online, select "International Shipping" and "Paypal" as the payment method and send the order through. The Paypal payment is not an automatic process. The order has to be packaged and weighed to calculate the shipping and final cost. A Paypal payment request will be emailed to you as soon as possible (on week days). Payment must be received within 24 hours of receiving the Paypal payment request in order to secure the order. Unpaid orders will be cancelled. (Also check the 'spam' box of your email).

COSTS TO EXPECT

Shipping

Shipping is only done via the South African Post Office.
Small parcels are sent as registered parcels with a tracking number and is calculated as follows:
R40 per parcel registration fee
R45 per 100grams or part of 100grams
*Remember that packaging adds to the weight!
Larger parcels are shipped either via EMS or standard airmail. Optional insurance can be added.
Delivery time can take anything from 2 weeks to much longer. 
Shipping is at own risk, regretably no refunds can be offered for lost parcels.

Please recycle packaging as much as possible!

Paypal and Banking Fee
8% of the total order is added to orders paid via Paypal. This is to cover the Paypal transaction fee and the banking fee involved to transfer the funds from Paypal to a South African bank. Paypal payments are accepted in US Dollar only. The exchange rate used is the buying rate that First National Bank South offers, this fluctuates daily and can be viewed here.


* the price per 100gram Yama singles skein has recently increased to R210 and some bases are priced higher, but the above chart still provides a good guide to the total cost to expect




SOUTH AFRICAN CUSTOMERS (delivery address within South Africa

Shipping:
Orders are dispatched as soon as possible after receiving payment. 
Dispatch date of custom orders and pre-ordered products will be advised.
If there are any issues with an order we will contact the customer before shipping.
Shipping fees may include packaging cost.
Shipping is at customer's own risk. The tracking number for the parcel will be provided once collected by the courier or posted. The parcel is out of our hands once shipped. If insurance is required please contact us in advance so that the insurance cost can be added to the order invoice.

We ship via Door to Door Courier, Postnet and Post Office counter to counter with a tracking number and no insurance. The rates for these methods are all calculated on what is larger between mass and volume of the parcel. 
If an insufficient shipping amount was paid we will email the correct amount and shipping will be arranged once invoice settled.

1. Door-to-Door Economy Courier - Fastway (main centres) View Fastway's main centres here  
    A3 Satchel R70
2. Postnet Counter to Counters
 - R120 (up to 6kg mass or volume) 
3. Post Office - ordinary parcel with tracking number
    Small parcel up to 1kg mass or volume - R65
    Medium parcel up to 5kgs mass or volume - R100
5. Self collect on an arranged date once we have prepared your order - no charge

Please recycle packaging as much as possible!


PAYMENT:
Proof of payment must be received within 24 hours of placing the order to secure it. Unpaid orders will be cancelled. Orders will only be shipped once payment has been received in full.

• EFT is our preferred payment option for South African shoppers
(email your proof of payment once order has been placed to secure your order)

• Snapscan for orders below R500 (free app, download to your smartphone, no transaction fees snapscan.co.za
 (and automatic sms will be sent to the store once your transaction has been processed)

• Cash deposit at bank branch - please add R2 per R100 to cover the bank fees


If payment was made including an insufficient shipping amount, the order cannot be dispatched until the full amount has been received. - See more at: http://www.woolhogs.co.za/pTEE/Tee-Yarn.aspx#sthash.PANR6te4.dpuf
IMPORTANT: If payment was made including an insufficient shipping amount, the order cannot be dispatched until the full amount has been received. - See more at: http://www.woolhogs.co.za/pTEE/Tee-Yarn.aspx#sthash.PANR6te4.dpuf
IMPORTANT: If payment was made including an insufficient shipping amount, the order cannot be dispatched until the full amount has been received. - See more at: http://www.woolhogs.co.za/pTEE/Tee-Yarn.aspx#sthash.PANR6te4.dpuf