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Terms And Conditions

Detailed Description of Good and / or Services
Woolhogs.co.za is an online business in the retail industry that markets natural fibres and products.

Delivery policy
Products that are in stock will be dispatched on week days within 24 - 72 hours from receiving payment of an order. Handmade products are produced on order and delivery date will be advised. We make every effort to ensure that orders are delivered promptly. If there are any issues with an order we will contact the customer prior to shipping and as soon as possible.

Return and Refunds Policy
Woolhogs will consider each request individually. No cash refunds. Exchange for in stock products of the same value upon inspection of returned goods and found in perfect condition. Return shipping cost is for the customer as well as shipping of exchange items. Please ask for advise on products prior to purchasing.

Customer Privacy Policy
Woolhogs shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.dhs.gov.za/Content/PAIA/paia_manual.htm

Payment Options Accepted
Payment may be made by electronic bank transfer into the Woolhogs bank account which is the preferred payment option or via the convenient Snapscan app - zero transaction fees when paying for your order! The bank details and Snapscan barcode will be provided on the the order receipt that is automatically emailed upon placing an order. Credit card payments on request only.

Credit Card Acquiring and Security

Credit card transactions will be acquired for woolhogs by EcoPay who are the approved payment gateway for Nedbank of South Africa. ShopDirect uses SSL3 and credit card information is stored per Visa and Mastercard guidelines on the website. Users may go to www.shopdirect.co.za to view their security certificate and security policy.

Customer Details Separate from Card Details

Customer details will be stored by woolhogs separately from card details which are entered by the client on ShopDirect’s secure site.  For more detail on ShopDirect refer to www.shopdirect.co.za .

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Variation
Woolhogs may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Woolhogs contact details
Email Support: madeleine@woolhogs.co.za